How can we help?
Answers to the questions we hear most. Can't find yours? The workshop is a message away.
Frequently asked questions
How long does delivery take and where do you ship?
We ship across the EU. In-stock gifts leave our workshop within 2–3 business days; delivery then takes 2–5 business days depending on the country. You'll get a tracking link by email as soon as your parcel is on its way.
Is engraving really free, and how do I add my text or logo?
Yes — personal engraving of a name or short message is included on every box. You add your text (or upload a logo for corporate orders) in the box builder before checkout, and we laser-engrave it into the natural wood to 0.1 mm.
Can I build my own box or order a fully custom design?
Absolutely. Use “Build your own” to choose the box, the wooden engraved pieces, the honey and the treats. For a fully bespoke corporate gift, contact us and we'll prepare a tailored proposal.
What is your returns policy?
You have 14 days to return an unused, non-personalised item for a refund, in line with EU consumer law. Personalised or engraved items made to your specification can't be returned unless they arrive faulty — see our Terms of use.
Which payment methods can I use?
You can pay securely by card. Business customers can also request payment by bank transfer against an invoice — choose the B2B option when you register.
Do you offer corporate and bulk pricing?
Yes. Register as a company to unlock wholesale volume pricing (from 10 pieces), invoice payment and logo engraving. Larger seasonal orders — Christmas gifts, client hampers — are our specialty.
Still need a hand?
Write to us or call during business hours — we usually reply the same working day.